We do accept returns and exchanges at Bolt Power USA. Any returned merchandise must be in its original packaging and condition. There will be a 50% re-stocking fee applied for any items returned that are not in its original packaging and condition, or if they are returned without an RMA number.

Returns may be accepted on installed items with a 50% restocking fee.

Please note the following:

 

UNLESS OUR COMPANY IS IN ERROR for a defective item or wrong item sent, THE CUSTOMER IS RESPONSIBLE FOR PAYING RETURN SHIPPING COSTS, THE ORIGINAL SHIPPING COSTS, AND A 15% RESTOCKING FEE.

 

Exchange Example:

$159.99 original purchase price
– $23.99 15% restocking fee
$136.00
– $26.45 original shipping cost to our customer
$109.55 TOTAL REFUND AMOUNT
 
New Item Being Ordered For Exchange:

  $175.68 delivered price of new item
– $109.55 credit
$66.13 BALANCE OWED
Returns Example:

$159.99 original purchase price
– $23.99 15% restocking fee
$136.00
– $26.45 original actual shipping cost to our customer
$109.55 TOTAL REFUND AMOUNT

 

1-year warranty and fast, easy parts replacement

With Bolt Power USA, portable jump starter pack returns are easy and hassle-free. Your Bolt Power charging system have built in safety features to keep you from directly harming the product or yourself

The advantage?

You save time and money on direct replacements – and keep more of your time with rapid priority delivery. And with a 2-year warranty on external parts, you can rest assured that your portable charging system won’t let you down! Please contact your local sales representative for additional information on pricing and options.

The warranty period is two (1) years from the date of invoice to the final customer.

Bolt Power USA warrants that the charging systems are delivered in the latest revision, free of defect arising from design, material or workmanship.

Bolt Power’s support obligation is limited to the repair or replacement of any faulty units. The obligation only entails faulty items which are not results of:

  • Faults or negligence of the user
  • Improper or unauthorized use of the charging system
  • Attempts to repair the equipment by the user or other unauthorized persons
  • Causes external to the equipment or part thereof such as, but not limited to, purposely reverse connection, use of item on non-specified compatible vehicles.
  • Consumables, such as parts affected by normal wear and tear (charging cable, multi-functional cord, etc.) are not covered by the 2-year warranty plan.