These are the frequently asked technical questions

  • 1. Q: Battery won’t charge or hold charge?

    A: The battery needs to be charged regularly even when not in use. The battery should be charged a minimum of once every 6 months. Failure to do so can result in damaged cells and the battery not charging or holding a charge. Battery may also be damaged if the proper procedure for jumping the vehicle is not followed.

  • 2. Q: Do they come charged?

    A: Batteries are fully charged at the factory but they will lose charge over time. New units need to be charged prior to initial use and at least once every 6 months between usages. The initial charge could take up to 12 hours or until the charge light activates.

  • 3. Q: What if my battery is completely drained on my vehicle?

    A: This item is a booster and will not start a vehicle with a completely dead battery. However, it may if the conditions are best such as a fully charged battery in the jumper and a small partial charge in the vehicle.

  • 4. Q: How to dispose of a jump starter?

    A: The jump starter contains a sealed lithium polymer and needs to be recycled like any other battery. Follow local regulations for proper disposal.

  • 5. Q: Can I replace battery?

    A: No. There are no user serviceable parts inside this unit.

  • 6. Q: Where can I buy a new unit?

    A: New units can be purchased from various retailers like Amazon, eBay and esty.

  • 7. Q: How do I test my jumpstart battery?

    A: Once the power button is engaged, the indicator lights will display. Telling you an approximation of battery power left inside the unit.

  • 8. Q: How do I connect my jump starter to my vehicle?

    A: Refer to the vehicle owner’s manual for jump starting instructions and to determine whether you have a negative ground system (most common) or a positive ground system.

On a Negative Ground Vehicle

If your unit is equipped with an on/off switch, make sure the switch is in the “off” position. Connect the red clamp to the positive (+) battery terminal. The black clamp should be attached to the engine block or other non-moving metal part of the stalled vehicle. Do not connect the black clamp to the negative (-) battery terminal. Doing so could cause damage to the unit and/or create a sparking/explosion hazard. Turn the main switch to the “on” position.

On a Positive Ground Vehicle

If your unit is equipped with an on/off switch, make sure the switch is in the “off” position. Connect the black clamp to the positive (+) battery terminal. The red clamp should be attached to the engine block or other non-moving metal part of the stalled vehicle. Do not connect the red clamp to the negative (-) battery terminal. Doing so could cause damage to the unit and/or create a sparking/explosion hazard. Turn the main switch to the “on” position.

  • 9. Q: What if I reverse cables?
    NOTE: IT IS VERY IMPORTANT TO REVIEW WARNING AND SAFETY INSTRUCTIONS BEFORE USE!! A: If cables are attached to the incorrect battery terminal the Cables Reversed detection system will engage and fry the cable to avoid damage to the unit and/or user. If this occurs, correct the connection before proceeding. Failure to do so may cause sparking, personal injury and/or harm to the vehicle or jump starter unit.
  • 10. My Jump starter shows charged but is not working.
    A: The Power switch must be turned to “ON” position.

Need-to-Know Information about the charging system:

  • The ON/OFF switch (if equipped) needs to be set in the “ON” position when trying to jump start a vehicle.
  • Charging light will not come on when charging from the vehicle.
  • Charging cords are stored inside the case. Check the storage compartment located on middle of the case for the 120V AC extension cord or cigarette lighter emergency power cord.
  • Many standard AC extension cords can also be used to charge the jump starter as well (MAKE SURE TO MATCH THE VOLTAGE AND INPUT VOLTAGE.)
  • Jump starter is not a battery charger nor a battery tender. Please do not keep attached for an excessive amount of time.
  • If included, the air compressor should not be run for periods longer than 10 minutes without 10 minutes of cooling to prevent overheating. Overheating the compressor can reduce compressor life and may permanently damage the compressor.